Get in Touch With AskMedix
Whether you have a question about our service, a partnership enquiry, or need technical support, our team responds within one business day.
Contact Information
We'd Love to Hear From You
Our team is available Monday through Friday, 9am to 6pm PKT. For medical questions, please use our dedicated submission form.
Email Us
Our Office
AskMedix Office, Hyder Town,
near CSD, Badin, Sindh, Pakistan
near CSD, Badin, Sindh, Pakistan
Phone
WhatsApp
Office Hours
Mon – Fri: 9:00 AM – 6:00 PM PKT
Weekend: Medical queries only
Weekend: Medical queries only
📍
Hyder Town, near CSD, Badin, Sindh, Pakistan
Send a Message
How Can We Help?
We respond within 1 business day. For urgent medical concerns, please use our Ask a Doctor form.
FAQ
Frequently Asked Questions
Is AskMedix a substitute for seeing a doctor?
No. AskMedix provides medical education and general guidance only. Our responses are not a replacement for in-person clinical evaluation, diagnosis, or treatment. We always recommend consulting a local physician for your specific medical needs.
Are the physicians on AskMedix verified?
Yes. Every physician on our platform undergoes a rigorous credential verification process. We verify medical degrees, board certifications, active licenses, and professional standing before any physician is permitted to respond to questions.
How is my personal health information protected?
All data is encrypted using AES-256 standards. We are fully HIPAA and GDPR compliant. Your information is never sold, shared with third parties, or used for advertising purposes. You can request deletion of your data at any time.
How quickly will I receive a response?
Standard questions receive a response within 48 hours. Urgent questions are prioritised and typically answered within 12 hours. Our physicians review all submissions carefully before responding, which takes time to do properly.
Can I request a specific doctor to answer my question?
Yes. On the submission form, you may request a specific physician from our panel. If that physician is available and your question falls within their specialty, they will be assigned as the primary responder to your case.
Are services available in languages other than English?
Yes. AskMedix currently supports Urdu, Arabic, French, and Swahili in addition to English. Additional languages are planned for 2025. Please indicate your preferred language on your submission form.